Subprocessors

LearnUpon Sub-processors

Effective as of November 21, 2024

LearnUpon Limited uses certain sub-processors to support the delivery of our Platform. This page provides information about the identity, purpose for processing, the data processed, and the location in which that data is processed by the sub-processor.

Sub-Processor	Purpose	Processed Data	Location
Infrastructure Sub-Processors
Amazon Web Services, Inc. (Updated)	IaaS provider for the production application and holder of all application data storage and processing	Firstname, Lastname, Email address, all data uploaded to and collected by the application	Ireland (EU); United States; Australia *
Service Specific Sub-Processors
Zendesk, Inc.	Ticketing service for inbound application customer support	Firstname, Lastname, Email address, data submitted by user within the ticket	United States
Sentry.io	Application Error Tracking	Application requests containing filtered PII	United States
Atlassian, Inc.	Project Management	Firstname, Lastname, Email address	United States
Zoom, Inc.	Communication service for video and audio chats	Firstname, Lastname, Email address	United States
Slack Technologies, Inc	Internal company communications	Firstname, Lastname, Email address, customer-provided data	United States
Google LLC	Google Workspace: Internal Document Storage and Company email for internal and external communication	Firstname, Lastname, Email address, data submitted by user within an email	Europe, United States
Degreed, Inc.	Provider of the Degreed Platform	Username, Firstname, Lastname, Email address, (Other personal identification completed by Controller)	United States
Front	Email management service for communication with application customers	Firstname, Lastname, Email address, data submitted by user within an email	Europe
Dropbox	Document storage and file transfer	Firstname, Lastname, Email address, any additional data submitted by user within a document	Europe
Cloudflare	Content delivery, network and security services including DDoS protection	IP Address, LearnUpon URLs (e.g. including search field data)	United States
FiveTran	Data retrieval and transfer provider for ingesting data from subprocessors to LearnUpon systems.	Firstname, Lastname, Email address and other data uploaded as part of service usage, e.g. ZenDesk support ticket data.	Germany (EU)
Calendly	Used for the scheduling of appointments and meetings	Firstname, Lastname, Email address and Telephone number	United States
Asana, Inc.	Used to facilitate collaboration and progress tracking during implementation process (Enterprise licence only)	Firstname, Lastname, Email address	United States
Salesforce, Inc.	Customer Relationship Management service for communication with application customers	Firstname, Lastname, Email address, data submitted by user within an email	Germany (EU)
Snowflake	Data Warehousing of learning and analytical data, and application interaction data, as well as subprocessor and vendor data	Firstname, lastname, email address, data submitted by User to the interface, and/or browser information (including IP address)	EU
Azure**	AI Functionality	Data within content uploaded by User	EU
Zencoder	Encoding of user uploaded video and audio content	Data within media uploaded by user	Ireland (EU)
Rustici Software, LLC	ScormCloud: Testing of user uploaded data	Data within content uploaded by User	United States
EasyGenerator**	Content Authoring tool	Email address, First Name, Last Name, IP address, Phone Number	EU
Merge API, Inc.	iPaas solution for integration of LearnUpon LMS with customer platforms	First name, Last name, Email address, customer-provided data fields	EU
Planhat AB	Customer Relationship Management service for communication with customers.	First name, Last Name, Email address, data submitted by user within an email	Ireland (EU)
Datadog (New)	Observability platform for monitoring application, supporting infrastructure performance and logs	Logs that may contain filtered personal data	Germany (EU)
LearnUpon Sub-processors
LearnUpon, Inc.	Support and Customer Success activities	Name, Email address, Telephone, Data submitted to Support or Success services	United States
LearnUpon d.o.o	Maintenance and development activities of the production application and underlying infrastructure	Maintenance and development requests containing filtered PII	Serbia