Upstream Works is a fast-growing software company that knows the value of training its customers and partners. As a provider of best-in-class Omnichannel Contact Center software that’s used to increase engagement and agent success, the organization wanted to formalize its training in a modern, user-friendly way. 

Upstream Works selected LearnUpon LMS. Finding it indispensable from the get-go, it has enabled the business to easily train its audiences in one convenient online space. 

The problem with training via “traditional old email”

With new customers and partners joining all the time that need training, Upstream Works’ team had training materials, but no efficient way to deliver them.

Relying on, as Learning Consultant Sandra Karlovich puts it, “traditional old email”, the team would send training materials or product updates to customers and partners when required. However, email caused more than a few headaches.

The training materials were bulky. They’d often exceed the maximum capacity for several email carriers, thus grinding the learning process to a halt. It was also near impossible to track and scale the training. From engagement to adoption, the team couldn’t gauge any metrics, and, at the company’s rate of growth, it was becoming increasingly difficult to reach every customer and partner this way. 

There was another issue too. The organization’s training materials had no home. Without a central repository to store content, getting the right information to learners when they needed it was a challenge. 

Upstream Works needed a modern learning management system that enabled them to deliver consistent, scalable training in a user-friendly way.

A modern, easy-to-use solution

For Upstream Works, LearnUpon’s LMS had the winning combination of features, ease of use, and customer support necessary to build a successful training program. 

Through LearnUpon, the organization is now able to deliver training to their customers and partners in a reliable, efficient way. The team has a space to house all of their training resources so that their learning audiences can access information when and where they need to. 

LearnUpon’s user-friendly interface helped the team feel secure that the learning process is as easy as possible for both the administrators and the learners. 

The ease of use and ability to add new documents when needed has not only helped with user knowledge, but it has also impacted Upstream Works’ revenue stream.

It’s not all about the product for Upstream Works, it’s the support the team receives from LearnUpon too. 

With all their success, Upstream Works are looking to the future. Their vision is to expand the training on offer and for LearnUpon to play a central role.