How WebPT Streamlined and Centralized Its Training to Empower Its Workforce with LearnUpon

WebPT, a leader in physical therapy software and PT EMR solutions, supports over 1,300 employees, both in the U.S. and globally, with a strong presence in India.

As a dominant player in the market, holding around 40-80% of market share, WebPT needed a streamlined solution to manage employee onboarding and continuous development, particularly for the Revenue Management Cycle (RCM) product team.

Selecting LearnUpon, the solution not only helps create a consistent and highly-engaging employee learning experience but also provides the tools to effectively measure the impact of WebPT’s learning strategy.

The Challenge: Managing Complexity in a Rapidly Changing Environment

WebPT operates in a fast-evolving landscape, where new tools and processes are constantly being introduced. This presented several significant learning challenges.

According to Linda Bingham, RCM Training Manager at WebPT, new hires needed to master a wide array of systems, including EMR, billing platforms, and other specialized tools, making onboarding a complex process. Additionally, with diverse teams—both onshore and offshore—each following unique workflows, maintaining consistent training standards was difficult for Linda and her team.

To further complicate matters, learning resources were scattered across different locations, leading to inefficiencies and inconsistencies in updates. Without a centralized system, tracking training effectiveness was a challenge, leaving gaps in data and making it difficult to measure the true impact of their efforts.

WebPT needed a more streamlined and standardized approach to equip its teams effectively and maintain high performance in a rapidly changing environment.

The Solution: Centralizing and Streamlining Training with LearnUpon

WebPT recognized the need to improve its internal training processes and decided to partner with LearnUpon. While they initially utilized the platform for customer education, it quickly became clear that LearnUpon could also transform their internal training focused on Revenue Cycle Management (RCM). This evolution allowed the Learning and Development (L&D) team to create a cohesive training ecosystem that truly meets the diverse needs of their workforce.

Centralized Resources for Consistency

Before LearnUpon, WebPT’s learning resources and data were “housed all over the place,” says Linda. Now, the team has consolidated all their training materials—from onboarding to refresher courses—into a single platform.

This streamlined approach not only simplifies management but also ensures that every team member can easily access the most up-to-date materials they need to excel.

Automated, Tailored Training at scale

By leveraging LearnUpon’s group feature, the team has developed personalized learning paths tailored to specific departments. This ensures that both onshore and offshore teams receive the relevant training they need, making onboarding and ongoing education efficient and effective.

Tracking Progress for Continuous Improvement

With LearnUpon’s robust reporting and analytics features, Linda’s team can also effectively monitor both individual and team performance. This valuable insight allows them to identify areas for improvement and fine-tune their training strategies, creating even more impactful learning experiences. The team can make informed adjustments to training materials in real time, keeping content relevant and effective.

As a result, their structured and engaging training approach has led to higher completion rates and improved knowledge retention, as demonstrated by positive audit results and follow-up assessments.

Looking Ahead: A Continuous Learning Journey

WebPT’s collaboration with LearnUpon is just the beginning of an exciting journey, says Linda. With their centralized training platform, they are not only enhancing employee onboarding and development but also exploring innovative ways to broaden their training offerings. This includes adding resources for ongoing professional growth and collaboration, ensuring that every team member continues to thrive in their career.