How Healthcare Australia Delivers Learning that Supports Thousands of Healthcare Workers with LearnUpon

For over 55 years, Healthcare Australia (HCA) has been a trusted pillar of the Australian healthcare industry. As one of the country’s largest providers of workforce solutions, HCA is dedicated to delivering exceptional services across the National Disability Insurance Scheme (NDIS), aged care, and allied health sectors.

With more than 25 locations nationwide, HCA employs over 500 corporate staff and manages a workforce of around 7,000 healthcare professionals across the country. Recognizing the critical role that education plays in their success, HCA turned to LearnUpon as its LMS to streamline and scale its training initiatives. This powerful tool has enabled HCA to better support both internal staff and external clients, ensuring the company remains at the forefront of the healthcare industry.

The Challenge: Not Fit for Purpose Technology

HCA truly understands the transformative power of learning and how it drives success. With thousands of healthcare workers and a dedicated internal team to support, Shane Thomas, Head of Education, highlighted, “Education is vital in raising standards and attracting people into the workforce, especially in an industry facing skill shortages and strict qualification requirements.”

Although HCA brought deep expertise in training and education, the organization faced real challenges. Outdated processes and not-fit-for-purpose technology made it difficult to deliver effective training, and managing learning across different divisions—corporate teams and external clients—added layers of complexity.

To keep up with a growing audience and increasing regulatory demands, HCA needed a flexible, scalable solution. A modern LMS became essential to provide consistent, high-quality training to diverse audiences while ensuring compliance with ever-evolving industry standards.

The Solution: Seamless, Easy Integration and Exceptional Support

HCA selected LearnUpon as its LMS, and the decision was an easy one for Shane, as LearnUpon offered the ideal solution to meet HCA’s unique needs.

Using LearnUpon, the team built a sophisticated, nationwide training program that was distinct for each of their audiences, accessible on mobile and desktop, and, most importantly, made HCA’s learning processes more efficient and intuitive for both its admins and learners.

Exceptional Support 

The smooth implementation and outstanding support from LearnUpon further solidified its position as HCA’s LMS of choice. The transition was remarkably smooth, with LearnUpon’s data hosting in Australia ensuring compliance with local regulations and making what would typically take months a reality in just weeks as Shane noted, “The transition was seamless, and the LearnUpon team was incredibly supportive.”

What truly set LearnUpon apart, however, was the exceptional support HCA received from its dedicated Australian customer success and support teams. LearnUpon’s commitment to personalized service has been key to HCA’s success.

One LMS, Multiple Audiences

Importantly, to Shane, LearnUpon provides “unmatched flexibility”. With its multi-portals, his team can effortlessly manage training across multiple divisions. Whether it’s corporate education, primary health services, or external B2B clients, they can create a dedicated portal for each area with just the click of a button—all within one seamless platform.

Additionally, each portal is fully customizable, from branding and content to administrators, making it simple for the team to streamline operations and deliver personalized training to diverse audiences on a large scale.

The power of this scalability is clear—LearnUpon now supports over 15,000 users across a range of training programs, with the flexibility to rapidly curate and deploy new content. Today, with HCA operating more than 80 portals to serve over 70 clients, this adaptability has been essential in helping HCA stay ahead of industry changes and effectively meet the growing needs of their workforce.

Up next: Expanding HCA’s Learning Programs

Looking ahead, HCA is excited to deepen its partnership with LearnUpon, integrating the platform across all divisions to make it the central solution for all training needs. The team is eager to expand its educational programs even further, tackling skill shortages in the healthcare sector and supporting both current employees and the next generation of healthcare professionals. With LearnUpon by its side, HCA is more than ready to meet the ever-changing demands of the industry and continue leading the way in healthcare education.