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Introducing LearnUpon Anywhere: Welcome to a New Era of Customer Education
Right now, there’s an air of excitement around customer education. Businesses are pushing the boundaries and becoming more sophisticated in how they want to onboard and support their customers, train them on their products, and drive their overall success.
With more sophisticated strategies comes the need for more sophisticated tools to deliver learning. And LearnUpon is leading the way.
We’re welcoming a new era of customer education with a brand new learning experience, LearnUpon Anywhere.
LearnUpon Anywhere empowers you to reimagine how your business onboards, engages with, and retains its customers. By seamlessly integrating just-in-time learning deep into your product experience, your customers can access and complete courses on your product or service right then, and there’s no need to navigate elsewhere.
Meet your customers where they are
Up until now, customer education has typically been delivered through a customer academy, a destination LMS that your customers can access to take courses. And, make no mistake, we believe customer academies aren’t going anywhere. There’s big value in using them to scale how you train and support your customers; they enable you to certify customers, drive revenue, and build invaluable brand loyalty.
However, when your customer is in your product, being onboarded, or learning how to use a new feature, why interrupt them by taking them outside of your platform or site to a destination academy? Having to leave your digital experience and log into an LMS takes them away from where you want them to be and has the potential to distract them from what you want them to do: engage with and see long-term value in your offering.
So, what if you could meet your customers where they are?
That’s the power of LearnUpon Anywhere. It removes the friction of having to leave your product or service. Instead, your customers can access and complete courses directly within your platform. This seamless integration enhances onboarding and training experiences, provides better support, and fosters a deeper understanding of your product, ultimately resulting in happier customers.
One of our early adopter customers, ClearGov, explains the impact of LearnUpon Anywhere best:
Right learning, right time
LearnUpon Anywhere doesn’t just provide learning where your customers are; it also gives you the ability to deliver a contextual, just-in-time learning experience. As your team simply has to grab a code snippet and embed the course into your site or platform, you are in control of where it goes.
Take, for example, a new customer. They’re just starting their onboarding journey. On day one, they get access to your product, log in, and land on a dashboard. With LearnUpon Anywhere, you can embed a course on the dashboard, training them on how to get started. All your customer has to do is click on the course, and it opens for them to take, creating a highly contextual experience so your customer is learning while doing.
Alternatively, if you’d like to create a learning hub where your customers can access a selection of courses, you can do that too. By embedding multiple courses onto a site, your customers can click into that area and find a whole catalog of courses ready for them to take on-demand, helping learners to help themselves.
LearnUpon is your mission control
Although LearnUpon Anywhere gives you a new way to seamlessly deliver onboarding and product training courses to your customers, how you create, manage, and track your learning remains the same.
LearnUpon’s LMS is your admin’s central hub, where they can publish your content, enroll your customers in the embedded courses they need, and most importantly, where they can track all your customer learning, including progress, completions, and exam results, so you never miss an opportunity to measure its impact.
The next step in customer education
LearnUpon Anywhere is a leap forward in the customer education experience.
It’s a tool that uses the power of learning to nurture a deeper relationship between your customer and your business.
It’s also the first step on an exciting journey with LearnUpon, as we’re focusing on building solutions to help businesses strive to deliver more sophisticated and effective customer education. And LearnUpon Anywhere is leading the charge, empowering you to drive success and build lasting relationships with your customers.
