How GTreasury Reduced Employee Onboarding Costs by 90% with LearnUpon

GTreasury is the leading innovator in integrated SaaS treasury and risk management solutions for digital treasurers.

Wanting to achieve its ambitious goals of developing its people, satisfying its 700+ customers, and growing the business, GTreasury leverages LearnUpon to achieve all three. By introducing standardized learning, the business is transforming how it trains its people, leading to remarkably efficient employee onboarding and better-served customers.

The challenge: Slow onboarding, high turnover

Like many growing companies, GTreasury did some training; however, it was manual and inconsistent. This led to significant challenges, like slow customer response times, difficult remote training, and high turnover in the Global Support Analysts team. Plus, with new hires taking 6–9 months to onboard, this was time the business couldn’t afford to waste.

Joining GTreasury in 2021, Riyaz Adamjee, GTreasury’s VP of Global Learning Services, was tasked with building a new learning strategy “from scratch.”

Recognizing the need to introduce a more formal learning approach, Riyaz decided to invest in a learning management system (LMS). With the LMS playing a central role, the objective was to standardize and streamline learning to ensure every new hire was equipped with the knowledge and skills needed to do their jobs effectively.

The Solution: Getting people productive “really, really quickly.”

While leading the charge, Riyaz and the Global Learning Services team—Guy Macino and Robert Ward—overhauled GTreasury’s learning with LearnUpon as their chosen LMS.

Using LearnUpon, the team built a sophisticated, global-reaching compliance and onboarding program that was distinct for each of their employees and, most importantly, made the whole learning process faster and more efficient.

From 6–9 months to 3-4 weeks

The results for GTreasury have been impressive. The new hire orientation for all employees has been reduced from 1-2 weeks to 2 days, and in some cases, less than a day.

To achieve these results, Riyaz’s team, and the Human Resources team—Brittany Versino and Alex Miller—optimized GTreasury’s HR orientation process. Rather than being delivered face-to-face, orientation is now available through on-demand courses in LearnUpon, alongside a one-hour region-specific Q&A session.

Then, the team recognized that a one-size-fits-all approach to onboarding wouldn’t cut it. Instead, using LearnUpon’s Groups and Learning paths, they segmented each employee based on role. This means that when a new hire joins GTreasury, they’re automatically enrolled in courses tailored for them and their role, providing them with the skills and resources they need to be successful.

This strategy has had the most significant impact on GTreasury’s Support team. Initially wanting to reduce onboarding time from 6–9 months to 3-6 months, Riyaz’s team partnered with Bobbi Ward and the Global Client Support team to develop the Support onboarding and used LearnUpon to reduce it to just 3-4 weeks. Cost savings were substantial, too. Previously, it cost $48,000 to onboard a new hire, and with LearnUpon, it’s now down to $4,800, saving GTreasury over $900,000 across 21 hires.

Not only is GTreasury saving time and money, but it’s also better serving its customers. With its Support team now effectively onboarded, they’re more skilled at handling complex tickets faster, which has led to a 50% reduction in the team’s average time to close a ticket.

Streamlined management, seamless learning 

LearnUpon’s out-of-the-box integration with GTreasury’s HRIS, BambooHR, makes everything “even easier,” says Riyaz. Instead of adding each employee to LearnUpon individually, new hires are automatically created and invited to LearnUpon once they’re added to BambooHR—zero admin effort is needed.

Added to this is LearnUpon’s ease of use. Once invited to the platform, Riyaz is confident that every employee can easily access and take the learning they need—something that is saving his team lots of time and effort.

Up next: Employees, partners, clients, and beyond…

Riyaz and the GTreasury team believe their journey with LearnUpon is just beginning.

Using LearnUpon’s analytics and reporting, they’re digging for invaluable insights to improve and expand the learning they’re providing to their employees. And they’re expanding their knowledge by rolling out programs to two new audiences—channel partners and clients—using LearnUpon’s Portals to replicate the success they’ve already had.