Success strategy: Leveraging contextual learning and community

On-Demand Webinar

As a customer success leader, you’re faced with a challenging dilemma: company leadership is looking at you for ways to maintain or increase retention rates, without significantly scaling your CS teams.

Watch as we join Gainsight to explore how to leverage contextual learning and community to create a customer success strategy that drives engagement and retention.

You’ll learn:

The opportunities in creating a Community for Customer Success teams
How contextual learning can be used in Communities and customer training
Key metrics to use when measuring the impact of customer success and Communities