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Last updated: May 15, 2024. Version Number 3.0.
1.1 Thank you for visiting our website. The website is operated by LearnUpon Limited (registered company number 503858) trading as LearnUpon (“LearnUpon,” “we,” “us,” or “our”), whose registered office is at First Floor Ocean House, Arran Quay, Dublin 7, D07 DHT3, Ireland.
1.2. This Privacy Policy governs our use of information collected through our website at https://www.learnupon.com and any mobile applications (“website”), and through our software applications, in email, text, and other electronic messages between us and visitors to this website (“you,” “your”), and as further set forth under Section 5 (“Purposes and Legal Basis for Use of Personal Information”) . This Privacy Policy does not apply to Content that we process on behalf of customers of our business offerings, such as our services or Platform. Our use of that data is governed by our customer agreements covering access to and use of those offerings. This Privacy Policy does not apply to data that our customers use in their business or how our customers use data that they collect through our cloud offerings.
1.3. This Privacy Policy sets out what personal data we collect and process about you in connection with the services and functions of LearnUpon through your use of our website; where we obtain the data from; what we do with that data; how we comply with the data protection rules, who we transfer data to and how we deal with individuals’ rights in relation to their personal data. Links to all of this information may be accessed by clicking on the titles in the table of contents. Any personal data is collected and processed in accordance with EU data protection laws.
1.4. All our employees and contractors are required to comply with this Privacy Policy when they process personal data on our behalf.
1.5. Please note that we may disclose individuals’ information to trusted third parties for the purposes set out and explained in this document. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with EU laws on data protection and other applicable privacy laws.
1.6. We are not responsible for the content or the privacy policies for any websites that we provide external links to.
1.7. We may update this Privacy Policy from time to time. Any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
If you provide personal information to our website, we shall process this information as a data processor. Unless LearnUpon uses some of this information for marketing or business purposes (e.g., metrics), in such case, we shall be considered the data controller under EU General Data Protection Regulation (EU Regulation 679/2016) (the “GDPR”) and any national laws implementing the GDPR. Additionally, for purposes of the GDPR, LearnUpon is the data controller of the personal information we collect through the website. Any questions or concerns regarding our privacy and data protection practices can be directed to us. See the Contact Us section below.
3.1. We collect the following types of information:
3.1.1. Personal Data / Personal Information. We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Data” or “Personal Information”) as follows:
(a) Personal Information You Provide: We may collect Personal Information if you create an account to use our website or communicate with us as follows:
(b) Personal Information we Receive Automatically When You Interact with Our Website. When you visit, use, and interact with the website, we may receive the following information about your visit, use, or interactions (“Technical Information”):
Our use of cookies to process information is explained in Section 4 of this policy.
3.2. Aggregated or De-Identified Non-Personal Information. We may aggregate or de-identify personal information so that it becomes non-personal information and use the aggregated information to analyze the effectiveness of our website, to improve and add features to our website, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our website and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the website, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form, and we will not attempt to reidentify the information.
3.3. Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
4.1. This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful. You may visit the Privacy Preference Center on the website to manage your consent preferences.
4.2. Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your purpose. Most web browsers automatically accept cookies, but, if you wish, you can set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies and how to have the browser notify you when you receive a new cookie.
4.3. We use cookies to monitor customer traffic patterns and site usage to help us develop the design and layout of the website.
4.4. A number of cookies and similar technologies we use last only for the duration of your web session and expire when you close your browser or exit the website. Others are used to remember you when you return to the website and will last for longer.
4.5. We use these cookies and other technologies on the basis that they are necessary for the performance of a service to you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.
4.6. We use the following types of cookies:
4.6.1. Strictly necessary cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
4.6.2. Performance cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
4.6.3. Functionality cookies. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
4.6.4. Targeting/Advertising cookies. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
4.6.5. We may also work with advertising networks that gather information about the content on our website you visit and on information on other websites and services you visit. This may result in you seeing our advertisements when you visit other websites and services of third parties.
4.7. The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. If you want to disable cookies on our site, you need to change your website browser settings under the Privacy Preference Center to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are found on the following links:
For Microsoft Edge: https://support.microsoft.com/en-ie/help/17442/windows-internet-explorer-delete-manage-cookies
For Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies
For Safari: https://support.apple.com/en-ie/guide/safari/sfri11471/mac
For Mozilla Firefox: http://support.mozilla.org/en-US/kb/Cookies
For Opera 6.0 and further: https://help.opera.com/en/latest/web-preferences/
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We use the Personal Information we collect for our legitimate business interests, which include the following purposes:
6.1. The length of time for which we retain your personal data depends on the type of personal data and the purposes for which we are processing it. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for or otherwise permitted by applicable laws. We may also retain your information during the period of time needed to complete our legitimate business operations, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain certain information, including cached or archived copies as necessary for legitimate business purposes.
6.1.1. To perform the services requested, for example, if you fill out the “How can we help you?” Web form, we will use the information provided to contact you about your request. This data processing is necessary to provide or fulfill a service requested by or for you, which is in our legitimate business interest.
6.2. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. If you would like more information about our retention periods, please contact us at privacy@learnupon.com.
7.1. Where we are relying upon your consent for the processing of your personal data, you may withdraw consent without detriment at any time by providing an unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signify withdrawal of consent to the processing of personal data relating to you. If you have any queries relating to withdrawing your consent, please contact LearnUpon’s data protection manager using the contact details set out below.
7.2. Withdrawal of consent shall be without effect to the lawfulness of processing based on consent before its withdrawal.
8.1. We take appropriate security measures against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.
8.2. We have put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data will only be transferred to a data processor if they agree to comply with those procedures and policies, or if they put in place adequate measures themself. In addition, we have appropriate written agreements in place with all our data processors.
8.3. We maintain data security by protecting the confidentiality, integrity, and availability of the personal data, defined as follows:
8.4. We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction, or damage. LearnUpon uses third party vendors and hosting partners to provide the necessary hardware, software networking, storage, and related technology required to run. The data you provide to us is protected using modern encryption, intrusion prevention, and account access techniques.
9.1. When we transfer your personal data out of the EEA, we ensure an adequate degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.
9.2. We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
9.3. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
9.4. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
9.1.3. We can only then process the personal data that we have collected for the purposes which we have identified or for purposes that are compatible with the purposes that we have identified.
9.1.4. The personal data that we collect and process must be adequate, relevant and limited to what is necessary for the purposes.
9.1.5. The personal data that we collect and process must be accurate and (where necessary) kept up to-date.
9.1.6. We must not keep personal data any longer than is necessary, bearing the purpose for which we collected it. This includes that we should keep personal data in a form which permits identification of the data subject for no longer than is necessary.
9.1.7. We must keep personal data safe and secure from unauthorised access, deletion, disclosure or other unauthorised uses. This includes not just keeping data safe and secure from persons outside our organisation, but also from people within our organisation who have no need to access or use the personal data. We must also be careful when transferring personal data outside the European Economic Area (“EEA”, being the EU plus Norway, Liechtenstein and Iceland), and make sure that we have a valid legal basis on which to transfer that data. Transfer can include using a cloud server that is located outside the EU or allowing people who are located outside the EEA access to personal data that is stored within the EEA.
9.1.8. We must comply with data subjects’ rights of information about, and (separately) access to, their personal data and with their other data protection rights, including rights to correct or erase their personal data, rights “to be forgotten”, rights to object to processing (including profiling), rights against automated decision-making and (under the GDPR) rights to data portability.
10.1. We may disclose your information to trusted third parties for the purposes set out in Section 3. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with EU laws on data protection. Any such company or individual will have access to personal information needed to perform these functions but may not use it for any other purpose.
10.2. Specifically, we need to have written agreements in place with all our data processors and, before we sign each agreement, we need to have vetted and be satisfied with the processor’s data security. The agreements also need to contain specific clauses that deal with data protection.
10.3. We may pass on your details if we are under a duty to disclose or share a data subject’s personal data in order to comply with any legal obligation, or in order to enforce or apply any contract with the data subject or other agreements; or to protect our rights, property, or safety of our employees, customers, or others. This includes reporting information about incidents (as appropriate) to the law enforcement authorities and responding to any requirements from law enforcement authorities to provide information and/or personal data to them for the purposes of them detecting, investigating and/or prosecuting offences or in connection with crime sentencing.
10.4. We may share your personal data to third parties in the event that we sell or buy any business assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
10.5. We need to demonstrate accountability for our data protection obligations. This means that we must be able to show how we comply with the data protection rules, and that we have in fact complied with the rules. We do this, among other ways, by our written policies and procedures, by building data protection compliance into our systems and business rules, by internally monitoring our data protection compliance and keeping it under review, and by taking action if our employees or contractors fail to follow the rules. We also have certain obligations in relation to keeping records about our data processing.
11.1 COPPA. Our Service is not directed to children who are under the age of 13 in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact LearnUpon as provided in the “Contact Us” section below. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have consent from your parent or guardian to use our Services.
11.2 Children. The Services and the Site are only intended for individuals who are at least 18 years of age and we do not knowingly encourage or solicit users of the Services who are under the age of 18 or knowingly collect Personal Information from anyone under the age of 18 without parental fiduciary consent. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If You believe we might have any information from or about a child under 16, please contact us in accordance with the “How to Contact Us” section below.
12.1. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. At the point at which you provide us with your personal data you will be asked whether you wish to receive any marketing communications from us.
12.2. We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
12.3. We will not share your personal data with any third party for marketing purposes.
12.4. You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by sending us an email to privacy@learnupon.com.
13.1. Situations may arise where it is necessary to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Privacy Policy and provided that the third party only uses your personal data for the purposes that you provided it to us. The personal data transferred will be limited to that which is absolutely necessary. You will be notified in the event of any such transfer, and you will be afforded an opportunity to opt-out.
14.1. You have choices in how your personal data is used and shared. In addition to the rights specified in this section, under applicable law You may have additional or more specific rights, which we will respect. You have the right to:
(a) Know and access the personal information we hold about you (a data access request);
(b) Receive personal data you have provided to us and request that we transmit this data directly to another controller (a data portability request).
(c) Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
(d) Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
(e) Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
(f) Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
(g) Not be subjected to automated decision-making including profiling, which is not to be subject of any automated decision-making by us using your personal information or profiling of you.
(h) Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
(i) Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
15.1 Shine the Light. Shine the Light Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information, please see the “Contact Us” section below and contact us with “Request for California Privacy Information” on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
15.2 California Consumer Privacy Act.
15.2.1 Right to Know. Under the California Consumer Privacy Act and its implementing regulations, as amended effective January 1, 2023 by the California Privacy Rights Act and its implementing regulations (the two laws collectively, as amended, restated or supplemented from time-to-time, the “CCPA/CPRA”), California Residents have the right to request the following information from LearnUpon (in accordance with the “Contact Us” section below) and LearnUpon will provide the following information to you upon verification of your identity:
Annex 1 outlines the categories of Personal Information in greater detail that we collect and that may be submitted through the website. In addition, please check the following section of this Privacy Policy: Types Of Information We Collect, and Purposes and Legal Basis for Use of Personal Information.
15.3 Right to Deletion. You have the right to request that we delete any personal information we have collected from you or maintain about you. We honor such requests unless an exception applies, such as when the information is necessary to complete the transaction or contract for which it was collected or when information is being used to detect, prevent, or investigate security incidents, comply with laws or legal obligation, identify and repair bugs, or ensure another consumer’s ability to exercise their free speech rights or other rights provided by law.
15.4 Opt Out. You may opt out of any marketing by us and from the disclosure of your Personal Information to third parties.
15.5 Right to Correct Inaccurate Personal Information. You have the right to request that we correct inaccurate personal information. We will use commercially reasonable efforts to correct your personal information as directed by you.
15.6 Non-Discrimination. If you elect to exercise any of your rights under CCPA/CPRA, LearnUpon will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless otherwise permitted by the CCPA/CPRA, we will not: deny you goods or services, charge you a different price or rate for our goods or services, or provide you a different level or quality of goods or services because you exercised such rights. Under the current definition of CCPA/CPRA, LearnUpon does not sell your Personal Information.
If you are a California resident who is under the age of 16 and you are unable to remove publicly available content that you have submitted to us, you may request removal by contacting us at the Contact Us information below. When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the content or information. Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.
17.1 The disclosures in this section apply solely to individual residents of the states of Colorado, Connecticut, Virginia, and Utah. Privacy laws in these states give residents certain rights with respect to their personal data, when they take effect over the course of 2023. Those rights include:
17.2 To submit a request to exercise your access, deletion, or correction privacy rights, please submit a request as provided in the “Contact Us” section below from the email address that you believe is associated with your account, if applicable. In the request, please specify which right you are seeking to exercise and the personal data with respect to which you want to exercise this right.
17.3 Please note that these rights are subject to certain exceptions. If you are a Colorado, Connecticut, or Virginia resident and we deny your request to exercise any of the rights above, you may appeal our denial of your request by contacting us via one of the contact methods specified at the end of this Policy.
For residents of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of sales of certain covered information that a website operator has collected or will collect about the resident. We do not currently sell covered information.
a. We have appointed a data protection manager to monitor compliance with our data protection obligations and with this policy and our related policies. If you have any questions about this policy or about our data protection compliance, please contact the data protection manager.
b. Data subjects can make a request for personal data we hold about them or otherwise to exercise their data protections rights by contacting our data protection manager who will respond to the request within 30 days.
Our data protection manager can be contacted as follows:
Telephone: 0035315310121 Email: privacy@learnupon.com Mail: LearnUpon Limited, 1st Floor Ocean House, Arran Quay, Dublin 7, Ireland.
a. Note also that data subjects have the right to complain at any time to a data protection supervisory authority in relation to any issues related to our processing of their personal data. As our organisation is located in Ireland and we conduct our data processing here, we are regulated for data protection purposes by the Irish Data Protection Commissioner.
b. You can contact the Data Protection Commissioner as follows:
a. Any changes to this Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use personal data in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.
Types of Information We Collect: In particular, we collect (and have collected in the past twelve months) the following categories of Personal Information from Customers, Authorized Users, and visitors to our Sites: